Pay me back
My bank suddenly cancelled their credit card facilities and I was unable to charge guests. Booking.com said they can refund me for the part guests paid to them directly. It was for the period from Nov 20 to Dec 20. Now, nearly 5 months, exchanging phone calls and 12 emails, nothing have been done. Booking.com keep saying they are awaiting their HQ! Shame on you Booking.com. You owe me money and shameless passed the ball to your HQ. Who care how is your communication with your HQ. You can't just say because your HQ don't respond, then you are not liable. Why do I still have to pay you monthly commission? Do I have to apply for your bankruptcy to get my money back?