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Since it’s the first time we are using services, kindly make clear when we would receive our payment for the premises used.

Asha Nair has checked in almost 7 hours ago.

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BrookAve 1 year ago



Hi Annie,


Unless you sign up for payment method provided by BdC (Booking dot com), it defaults to pay on arrival.

Alternative is to add payment methods you want to use into the New Reservation message template.

So if you want to leverage paypal, IBAN transfer etc thats where to put it and set a time limit .



If needed, Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.


Message or Call BdC PartnerSupport ***


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘ messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

    *** public main lines via Where you can reach us



    how to contact partner support via private assigned number in inbox