We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.




no payment received and no response to repeated request for POP

1 Replies




Ambiguous statements and no context; using non standard acronyms, makes it difficult to understand what you need help with.


Reminder this is the Partner Community not BdC Support Team.


Please take the time to set scope, context and enough detail to understand.

If this is finance related, you should message Finance team.


Call the dedicated Finance phone number* found in the ‘Financial Overview’ section of the ‘Finance’ tab in your extranet. Please note that our finance team is available during business hours, Monday to Friday only.

*These phone lines are available to current partners of Booking.com only, which is why we share them privately.




Thank you kindly




8 months ago