We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.

 

You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.

 

1

Payment

Hi

In my pulse app it says payment from guest on the 4th of July but I still haven’t received payment. When will I receive payment and why does it say 4th of July when it’s clearly not that? Will I not receive my money before the booking ??

 

br

Allan

2 Replies
15 Views

10
BrookAve

 

 

Hi Allan,

 

Why do you believe you should be prepaid directly?

 

if you have not setup any Getting paid feature then nothing will happen.

 

By default if you do nothing, no setup, for getting paid, the guest can simply not turn up and you dont get paid

or guest can turn up and pay on check in

 

https://partner.booking.com/en-gb/solutions

Contact BdC- Location of Partner Only Phone number and Message methods

 

 

Kind Regards

 

How & Why Add your Listing to your Partner Community Profile

-1
4 months ago
1
Allan Hvid

Dear Brook

The reason I am writing with a question is not because I "believe" anything. It is because in my Pulse app it says, that a bank transfer has been made and the transfer will be made 4th of July. It is not something I make up. The app says it. That is why I am asking.  Br A

4 months ago