1 hazimah ima #Coronavirus Payment Re booking after cancelation. Confirmation number : *** Pin: *** 9 Sharonpowney You have posted this on the partner forum so we cannot help with this. Contact booking.com help team using Inbox icon on Extranet (Option booking.com messages) or give them a call see link for local phone numbers. https://partner.booking.com/en-us/help/where-you-can-reach-us 1 hazimah ima Thousand times call but never answer 1 hazimah ima The problem is booking on 31st July and did the cancelation on the same day, have been charged in my credit card full price for nothing. The charged for two days. The hidden policy force me to ask how to re booking the same hotel. Was checked to the property, they are actually no charge but the booking.com policy charge full price even though I did the cancellation after a few hours booking. Its not reasonable. 9 Sharonpowney As mentioned this is the partner forum. I am another hotelier so cannot do anything to help with a booking.