1 Karol Szymiczek #Urgent payment reservation *** payment is still procesing while reservations after above are settled 1 Karol Szymiczek can you check it? 1 Bharat Thakur Hi Kindly contact the booking.com team directly by calling on the number mentioned in the contact section in the extranet. Alternatively, you can send them a message from the message booking.com section and selecting finance field. 1 Marcel Da Silv… I am having the same issue. My reservations have not been paid, since MAY. I am now contacted them on a daily basis. The response I get is always 'it's with the finance team, they haven't responded'. Quite frankly I am at the end of my tether... 1 Bharat Thakur I understand. Booking.com OTA is very customer friendly but not at all property owner friendly. B. Sergei - Commu… Hello, Karol Szymiczek! Welcome to the Partner Community. I don't think this is something other partners can help you with. I'm afraid you have to contact support.