We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.




Hi , how can i know if a guest paid his reservation???


1 Replies



Hi Ernesto Gonzalez


Simply open the reservation details page.

Based on the rate type and payment policy you should already know.

i.e. if prepaid to BdC, then you should not need to do anything.


Note :

did you setup Online Payments (BdC VCC) or Payments by Booking (PbB) ?



Dedicated Partner Contact Options - Visual Guide


Reminder partner only community, has no link to BdC support, you must contact them directly.  


Kind Regards

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