We do not accept payment by card. Our guest pays by bank transfer, so we send the bank information to our guest using extranet. I did not receive the payment after 24 hours of the reservation and now the guest canceled the reservation. Therefor, How do I receive the payment of the reservation according to the cancellation policies if i have no more information and the guest canceled?? Our Cancellation policies are described below, Policies Cancellation The guest can cancel free of charge 14 days before check-in. The guest will have to pay the total price of the reservation in case of cancellation 14 days prior to check-in. Pre-payment The guest will be charged a prepayment of the total price of the reservation at any time.