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I did not receive the payment of a guest that I hosted in April.

What can i do?


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BrookAve 1 year ago


Hi Michele,


Check the Finance menu, and April reservations , and docs & invoices to see if its actually there, and what payout if any is showing.


Then contact Partner Support.



Reminder: Never post action requests, will never be seen nor actioned.

If needed, Simply report to BdC Partner Support , see below 3 methods.


Message or Call BdC PartnerSupport ***


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘ messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

    *** public main lines via Where you can reach us  

  9. How & Why Add your Listing to your Partner Community Profile

  10. how to contact partner support via private assigned number in inbox

Michele Giulietti 1 year ago

I checked on the Finance page and on my bank account.

Reservation accrued roughly €2,110.

Payments were made for €957.

Last reservation was on May 16.

A new reservation will end on May 31.

Thank you for the information to contact you. I was getting crazy.

Can you explain when payments are made? I asked for weekly payments.

Thank you.