Payment at arrival?

Hello,

I am not sure whether my guest *** already have paid by creditcard before arrival or does she have to pay on arrival? Booking number *** (19-20 Dec) villa Cape Gulah Bali.

Do you need more information>

Thanks,

Frits va We

BrookAve

Welcome to the Partner Only Forum, addressing only us not BdC support team.

Posting an action request will not result in any action at all, here.

Hi Frits van Wel

If you have not setup BdC Online Payments nor Payments by Booking, i.e. where the Guest pays BdC at checkout, then its entire on you to collect payment directly, before or on arrival.
Payments - FAQs and all you need to know
DO Not post booking info other than dates.
Your partner profile is missing the VIEW MY LISTING link, see guide below to add it please, thanks.

Or You must phone BdC Partner Support, as per the visual guide below or the short version here:

#ThisIsTheWay

1) In the extranet, go to the ‘Inbox’ tab.

2) Select ‘Booking.com messages’.

3) Click on ‘See Contact Options’.

Topic : Account

Subtopic : Other, then click See All contact options,

click call , phone number is revealed

Kind Regards,

Be Safe, Be Well

Dedicated Partner Contact Options - Visual Guide

Reminder your profile here is missing your listing link, please add it.

How & Why Add your Listing to your Partner Community Profile