We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.




Dear Team,

We are not being able to process the commission amount to booking.com provided to us in the invoice. It says account is frozen or blocked.


Kindly guide on this as soon as possible! A call back would be of great help to us.


Sion Silal

Hotel Snow View On Cloud Nine, +919832405669 | +918016915299 

Pelling, Sikkim, India.

1 Replies


You have posted this on the Partner forum which is for discussions on problems.  You need to contact the help team at booking.com either by email using Inbox on Extranet or giving them a call.

1 year ago