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Payment charge

Does anyone else on here wonder why we are being charged a ‘payment charge’ when all is doing  is deducting their commission from the payment the customer has made to them on which they also get charged?

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BrookAve 1 year ago


Hi George,

Actually that % payment charge is not from BdC at all, its their payment gateway provider charge, and they are either passing it on to us in full or sharing the cost (i.e. splitting it.)






If needed, Simply report to BdC Partner Support , see below 3 methods.


Message or Call BdC PartnerSupport ***


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘ messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

    *** public main lines via Where you can reach us



    how to contact partner support via private assigned number in inbox