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Payment Issues

Hello,

i had already paid the overdue invoices and it's not getting reflected in the account. i tried to contact booking.com but couldn't find any possible way. could you please help me in sending the cyber receipt to booking.com so that they will acknowledge the same.


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Sandra Vo 1 year ago

hello,

You mean that booking.com kept payment and has not make the payment to you, right?

I am the same case. Booking.com received all the charges from guests for all Mar, 2021. They had not paid to me yet. Althought I called them may times and booking.com agent also answer me to wait till next week and next month.

Please guide me I should do or I will sue them for breaking the contract.

Thank you

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M Adamopoulou 1 year ago

Sorry to hear about your payment struggles...especially in these hard days...

 

Maybe you should also send them a message request through your Extranet Finance tab..

 

Hope you get paid soon and please give u feedback...

 

Wish you well ?

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Sandra Vo 1 year ago

I sent them msg already, but nobody replied to me. I called booking.com from last week till now. Today, I called them all day and only got the answer that the booking.com agent sent a request to the financial dept many many times but they had no feedback. And then answer me that I should wait a week and next following month. that means that I had not received all Mar conversation charges till now. And ask me to wait until May. 

Therefore how I pay expenses and manage the property without the money.

Booking.com kept my money with information or explain as well.

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Sandra Vo 1 year ago

i saw in the group, there a lot of hosts faced same my situation.