We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.



Payment for No Show

Dear Air/ Madam, 

I want know to know when I can have access to charge if the quest not cancell and don,t come to hotel pn time.

Best regs


2 Replies


Hi Peter 


That sounds as though, you need to :

  1. Open reservation and mark as no show.  
  2. Depending on how you setup Getting Paid, I take from above you have in the Reservation Details a Booking.com issued Virtual CreditCard. .  
  3. Typically the VCC info is hidden until at least day 2, i.e. after the check-in date.  
  4. then using a payment provider service such as umup.com, payrexx.com , stripe.com. with an ePOS, POS, Virtual Temrinal you send the guest a link to prepay, or they phone you with their CC or you charge the Bookking VCC info.


If you are still finding it hard to understand all that  might I suggest you phone or message BdC support Team, via this guide:

Contact BdC- Location of Partner Only Phone number and Message methods



Kind Regards,

slain go foil (bye for now)

BrookAve, Ireland

4 months ago