Introducing your guide to a stronger summer season

We’re sharing data-backed insights about travellers searching and booking on our platform, and solutions to help you meet these travellers’ unique needs. Find out how you can leverage these insights to attract new demand.

Get started

1

payment not received through booking.com

I recently just face a problem with booking.com payment receiving... 1. booking.com claim that they have sent to my bank accounts since 30th dec 2020. 

But now its already 5th jan 2021, payment is not received.

2. My guests have check into my unit and checked out... but why does the booking.com wants me to mark as no show? The payment is not paid and yet to received... 

 

 


11
BrookAve

 

Hi 

Remmber that since 30th december has been bank holidays and typical transfer times will vary across weekends too.

 

Wait until Mon 11th at latest.

Also check the IBAN info is correct on Extranet Finance, Bank Details.

 


2. Guests checked out.

 

Are you signed up for Payments By Booking?

or Bdc Online payments?

or are you by default on collect from guest directly?

 

did someone in BdC by phone or message contact you to say to mark as No Show?

 

Kind Regards