Payment options mis advertised on bookings.com

Good day

Please could someone assist me in sorting this out.  As per our policy on bookings.com a 50% deposit it required to secure the booking, however it does not show this on bookings.com

Partially refundable - 7 days

  • The guest will be charged 50% of the total price if they cancel after reservation and the total price of the reservation if they cancel in the 7 days before arrival.
  • The guest will be charged a prepayment of 50% of the total price after reservation and the remaining amount in the 7 days before arrival.

  However the following is what is shown on Bookings.com to customers

Booking conditions Policies of this lodge   •    Prepayment: No prepayment is needed.   

Kind regards

Renée Shields



Everything seem fine after a quick look:

"Milorho Lodge accepts these cards and reserves the right to temporarily hold an amount prior to arrival."


Fine print: "Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions."






Hi Milorho Lodge

Is Payments by Booking.com an option on your Extranet - Get Paid section??


If it is why not consider that along with stricter policy to have all prepaid, some thing to consider.

It alos enables Risk Free - free cancelation to the Guest  on slected dates, so you and guest both get the best of both worlds.




Kind Regards



Consider linking your Property link into your partner profile as it helps other partners assist you, especially when starting out .


How To Guide :



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If  urgent,  call the dedicated phone number* found in your extranet Inboxtab. Under Booking.com Messages, Click on Contact us to reveal the phone number.  

For more general info you can contact one of our main lines for help.


Got a specific financial question?

Call the dedicated  phone number* found in the ‘Financial Overview’ section of the ‘Finance’ tab in your extranet.

Please note that our finance team is available during business hours, Monday to Friday only.