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payment question

Hello,

a guest cancelled the reservation but my policy is no return of money 14 days or less before arrival.

Am I going to get paid for this particlar reservation ? 

The guest cancelled on 20th January.

This is the policy that applies in this case according to Booking.

..Cancellation

For any cancellations made before Jan 16, 2020 11:59 PM (Europe/Athens), the original policy conditions apply. If the guest cancels between Jan 16, 2020 11:59 PM (Europe/Athens) and Jan 23, 2020 11:59 PM (Europe/Athens), we'll find a replacement guest for the same dates; if we can't find a new guest, we'll take over the payment obligation for this reservation. After Jan 23, 2020 11:59 PM (Europe/Athens), the guest will be responsible for paying the reservation..

This is the booking number ***

 

 

1 Replies

B.
Community Admin

Dear Nestor Vlachos! Thanks for posting in the Community!

 

From the described by you reservation policy we can see that your property opted in for Risk-free reservations. 

 

For this particular reservation, we are searching for a replacement guest. If we will not find a new guest for same dates until the end of January 23rd, we will pay you the reservation cost. 

If until the end of January 23rd we will find a new guest, then this new guest will cover the reservation cost.

 

Please, make sure you do not edit your availability for these dates until the end of January 23rd. 

 

You can always check the status of the reservation on the Reservation details page.

 

Best regards!

1 month ago