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Payment transfer


i have question related with 

Booking number:


My guests said that you tried take money from their account but the had not all portion of money. So today they started rent a house without payment? 

How come? 

Why you did not try again take the money? Why you did not give me a message to take cash from them?

Please give me answer.

I use you payment method so I thought that I don't have to take care about it?

One question more, can you send me the monet 1 day after check out (not 4 or 7 days?)