We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.




I have a guest that has already checked out and payment from virtual card was not made.The guest has been refunded their card but payment has not been paid through virtual card and we can not pull it back up also can not find a number to actually contact a person to get this tended to

1 Replies


You have posted this on the partner forum so we cannot help you regarding a payment.  You should contact the booking.com help team using Inbox icon on Extranet.

5 months ago