We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.




Hi, I am confused with  guests payments. In the invoice  I see a total charge, a commissionable  amount,  a city tax, and some charges. In the end I don't  understand  how much I get from each booking.  There is a pic below as an example,  how much I eventually  get from this booking? 100? 109.43? Or what?

thank youPayment and charges

1 Replies


You have posted this on the partner forum so we cannot help with this as we do not know your commission rate and any other GST/VAT you may need to pay to booking.com.  Contact booking.com help team using Inbox icon on Extranet or give them a call see link for local phone numbers. 


4 months ago