j
1
payments
How will I know if the guests payed through booking site or if they have to pay me up on arrival. in the case the gusts pay at the property, how do we pay the booking commission.
You will have a payment policy set up and then will dictate when and how guest pays.
If you are setup with Payments with booking.com then booking.com process everything and you won't collect at all. If you are set up for Cash then you always need to collect.
You can look at the Reservation and it will tell you.
Thank you
I have only found the payment policy, where I can choose how the guests can pay at the property cash or cards. If I would like to set the payment policy that all the payments go through booking, how could I do that?
You need to contact booking.com help team using Inbox icon on Extranet (Option booking.com messages) and ask if payments by booking.com is available for you or give them a call see link for local phone numbers.
https://partner.booking.com/en-us/help/where-you-can-reach-us
This is the partner forum so I cannot see your setup.