Have you reviewed the new areas in Finance menu to see statements versus invoices?
You can tick dispute and submit next to a reservation etc on the Reservation statement section or message Finance Topic / Dispute subtopic, to log a case.
Kind Regards, Be Safe Be Well
PS: your partner profile is still incomplete, missing listing URL, please update to it as it can at times greatly help us help you when the time comes.
I think there would be a lot more comments here if no one was being paid. Sympathise with your problem.
Have you reviewed the new areas in Finance menu to see statements versus invoices?
You can tick dispute and submit next to a reservation etc on the Reservation statement section or message Finance Topic / Dispute subtopic, to log a case.
Kind Regards, Be Safe Be Well
PS: your partner profile is still incomplete, missing listing URL, please update to it as it can at times greatly help us help you when the time comes.
Guide : How & Why Add your Listing to your Partner Community Profile
BdC Support Team HowTo: Dedicated Partner Contact Options - Visual Guide