We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.





all the guest dont show in my property. And from the the phone numbers i dont hae answers.

I need help for using this page, because is not good the people dont show and i wait all the time. I want make other kind of reservation for the guest maybe where they have to pay a little bit before and also booking get his money more safe.

1 Replies



Hi  Mariana,


Welcome to partner Only forum, not BdC Support.


The correct solution is to enable prepay under Property > Policies.


Then decide who will collect the payment:

  1. You via Online Payments  
  2. BdC via Payments by Booking.com



If you are going to do do your own payments, then have a look at :



A Partner offer for BdC Partners with SumUp.

The ability to take payments by sending a new guest a payment link or taking card details over phone, will require asking the Payment service provider for a Virtual Terminal


A Virtual Terminal is not provided by default.


Another such service provider is https://payrexx.com


Kind Regards,

Be Safe, Be Well


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