I am absolutely at the end of my tether and need help. I wasn't paid for October bookings. I sent 8 emails which weren't replied to. I called many times but customer service can't help and Finance don't answer the phone or respond to messages. On Sat 30th I received an email saying they were paying me money for 1st-30th Oct but the Payment Summary on the Extranet is for November, not October and the payment failed anyway due to insufficient funds. I can't get through to anyone, there is no-one to complain to and they have basically stolen money from me. Does anyone know if there is a way of complaining? I am going to have to delist my property today, which is very sad but I can't keep taking bookings and not getting paid.