1

Payments

Please could someone explain in an understandable way, how and when i find out about payments.  I have 6 bookings from April to August and i have no idea if they pay me or have paid online.  The reservations do not show that they have paid online.  I believe i have set up online payment only but really am not sure!! Do they pay bookings.com who transfer it to me, when does this happen?? how does it happen. I have added my bank details! I have watched youtubes from Bookings.com and googled but still have no idea.  

All i want is for the guests to pay online (as i am not near my place of let)

To know if they have paid

And to know how i am paid

Please put me out of my continued online searching for the answers

Many thanks


11
BrookAve

 

Hi Julie 

 

So the crux of it is by default guest :

  • Does not pay on checkout online
  • Does pay directly to you on arrival
  • Deposits are not handled by BdC at all, so you must provide payment method and info to the Guest.

 

Now next steps and decisions:

  • BdC provide two options that make the guest prepay BdC on your behalf when they book online:  
    • Payments by Boking - fully managed service by BdC.  Has a commission and a payment transfer % fee.  
    • Online Payments - BdC generates VCC and attaches to reservation but cannot be collected and charged by you until day after check-in at earliest.  

 


 


Message or Call BdC PartnerSupport

  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

 


Kind Regards,

Be Safe, Be Well

 

 

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11
BrookAve

Message or Call BdC PartnerSupport

  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.