1 Joe Pesti Answered Payments The first week of billing amounts to € 1,403 but I have only received 164 11 BrookAve Payout only includes reservations that had a checkout date within the payout period. are you on Payments BY Booking, and using Weekly payout? Reminder Partner Support will never see this. Posting account or action requests here will result in nothing. For when its urgent never post here go straight to phone method ,as per below. Message or Call BdC PartnerSupport *** In the extranet, go to the ‘Inbox’ tab. Select ‘Booking.com messages’. Right Pane - Click on ‘See Contact Options’. Choose Account Now choose Other Then at bottom , See all contact options, and click Message or Call As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed. *** public main lines via Where you can reach us Kind Regards 1 Joe Pesti I am not receiving payments and contacting booking is impossible. I will remove my ads. 11 BrookAve In the extranet, go to the ‘Inbox’ tab. Select ‘Booking.com messages’. Right Pane - Click on ‘See Contact Options’. Choose Account Now choose TERMINATE are you on Payments BY Booking, and using Weekly payout? Sometimes its just a simple thing of not know how something works. 1 Joe Pesti That is no solution. I want to charge. It seems very suspicious to me that it is so difficult to contact a company that is handling my money. B. Account Adviso… Hi Joe Pesti, As BrookAve had mentioned, it may be that the payment run does not include bookings with check out dates beyond that. If you have the option to, you can pick to have Weekly payouts instead of Monthly. There is also a handy guide shared on how to reach out to our Credit Control team by sending a message through the Extranet > Inbox tab > Booking.com messages. If you wish to take your own payments, you can change your payment method from Cash only to be accepting Credit Cards under the Policies page in the Property tab. This will opt you out of Payments by Booking and you will have full control over managing your payments. Kind regards, Shirley E.