user avatar image
9

PAYMENTS BY BDC...EXCELLENT SOLUTION

Hello partners!!!

This is my second year with BDC and I am oblidged to thank BDC for excellent payment solutions.

BDC facilitates my payments and its so easy for me and my guests.  No worries about credit cards, no worries about frauds, no worries about delays.

BDC does excellent work in this field.

Thanks again BDC for payment solutions....

39 Replies

7
Bandara Hotels…

Yes I totally agree with you, this much help us a lot. We love it.

+1
13 days ago
9
M Adamopoulou

ΒNice to hear that Bandara.

Being a newbie this solution has really helped me. No stress, no worries and payments always secure.

Cheers!!!

13 days ago
2
Acushla54

Much preferred payment. Not sure how commission is processed yet as I am new to this style of payment

+1
10 days ago
7
Bandara Hotels…

The payment process is same as normal. Hotel will have to kick back commission to Booking.com later.

+1
10 days ago
9
M Adamopoulou

Booking.com deducts commission before crediting my Bank account.

I don’t have to do anything...everything is done by BDC.

This solution is very frustrating and helpful.

10 days ago
7
Bandara Hotels…

Oh for my hotel we have to charge full amount include commission then Booking.com will invoice us for commission fees.

9 days ago
7
fluff

MA is talking about BDC Collect payments, where you don't take money from the guest but are paid by BDC later. 

9 days ago
7
Bandara Hotels…

Sorry I was misunderstand I thought M mean Booking.com VCC card. for BDC collect, it not yet available in Thailand.

9 days ago
7
Bandara Hotels…

After check with Booking.com team, this payment type is only available for hotel that accept Cash only and for small hotel.

 

M Adamopoulou Does your hotel only accept Cash?

 

 

9 days ago
9
M Adamopoulou

Yes fluff that’s exactly what I meant. 

Sorry didn’t want to write frustrating....but satisfying....

Most of the times I am on the go...so I do many mistakes....

Wish you all a marvelous day...

 

9 days ago
2
Merrifieldgareth

we are not all experiencing the same satisfaction...... 

+1
9 days ago
9
M Adamopoulou

Sorry to hear about that...

Why are you not satisfied???

If possible give us your feedback.

Wish you a wonderful day.

 

9 days ago
2
Merrifieldgareth

 

1 booking.com reports reflect zero transactions for the week when we have had many. By the time booking.com reply the report has changed.

2 Reservation by check out totals never agree with the payment by finance (payment may be correct but reports should match.

3 Report says payment being processed when the payment has been made...Reports say payment made when it has not.

4 On occasion you don't get a weekly payment as payments can take one day or 10.5 days. We pay a premium commission to have a weekly payment.

5 Where clear copies of discrepancies are sent to booking.com they still say it is correct with no explanation as why they reach that conclusion... then the actual payment is correct but the report wrong

 

6 Many examples but booking.com system does not support copy and pasting

+2
8 days ago
2
Merrifieldgareth

current dispute is missing payment where they have paid most recent but missed the previous payment completely 

+1
8 days ago
2
Merrifieldgareth

And no communication from them....apparently the person completing payments has the highest authority in the business and reports to nobody according to a phone call

+1
8 days ago
1
penny dore

Yes payments by booking.com where it is automatically transferred to your bank account after booking.com have deducted their commision etc is brilliant. 

It takes all the stress away, you know guests have paid, it reduces their running costs too as they are not having to chase us owners/managers for payment either...

So why have they since March stopped this service for new listings? 

All it has done is create a nightmare for me. I manage over 40 properties,  all listed before March I have no hassle with as they are on payment by booking.com 

All since are a nightmare.  I keep being told I need to register as cash,  and run as such for at least 3 months to be offered payments by booking.com.. but that's impossible for me as I cover a 50 mile radius with all properties set up as self check in/out

Surely as an existing partner (for almost 3 years) we should automatically qualify for the same payment system our other properties are set as.

 

I'm sure all these other options have created more costs to booking.com also. 

Yes offer guests their wide range of options to pay.

Then offer us partners two options..

1, payments by booking.com, where all deductions are taken prior to transfer to our accounts 

2, processing our own payments, where booking.com then invoice us for the commission etc.

That's it... the main rule of business.. K.I.S.S.

Keep It Simple Stupid. 

I know that booking.com has new ownership and I agree offering a wider variety of options for guests to pay will increase sales.... but booking.com could supply these options to make it easier and more efficient for all.

 

 

+2
8 days ago
5
Isle of Wight …

I had exactly the same issues with multiple properties and being told we are not trusted, so adding a new property would be cash only. Therefore only 3 of the properties we own and manage are listed on BDC. The others are all listed on TripAdvisor, HomeAway and AirBnB, no problem at all.

 

I did fight to get the 3rd one set up for Payments by Booking.com, but it was a BIG fight, very hard work. I made the point that BDC not trusting us made us feel like BDC were treating us as criminals. Eventually, BDC relented and set it up for Payments by Booking.com.

 

If this was the only issue / problem with Booking.com, I would fight to get others listed, but this is just the tip of the iceberg ....

+2
7 days ago
1
LILIAN MELGAR

Bdc is avalible in El Salvador . Central AMerica?

19 hours ago
7
fluff

BDC do not allow any credit for the same veteran host of good standing opening a new/extra property. Each new property is considered a new account.

This is, of course, extremely annoying and difficult to justify......"computer says no".

We are not prepared to use the BDC Collect system for cash flow reasons, it's just too slow.

Therefore, the property we listed with them last year has since been removed from BDC, they have handed their main competitor....erm....no competition!

+1
8 days ago
9
M Adamopoulou

So sorry guys to hear about your struggles...

fluff, ....each new property is considered a new account.... this same problem had Katerinka12 and it was very frustrating for her, she was waiting for 3 months and still BDC had not verified her new property.

I only have one property so things are much easier for me I guess.

Take care.

8 days ago
1
Anthony Atyeo

Its great to hear that most people like the BDC payment system and I am one of those too. The problem I have with the system and this is where I think BDC needs to up its game, is the speed of payment. Being a homestay accommodation provider, we much prefer Airbnb where payment is released after every stay. I don't mind waiting the month but now BDC is imposing a 2.2% charge for the privilege of handling payments surely they now need to align themselves with the competitors payment methods.

 

+3
2 days ago
1
Amanda Jackson

yes and they wait a full ten days after check out to get that money to you, so not only do they scoop off their booking fee, but then they have the benefit of holding millions of Euros and earning interest rather than geeting it to the hosts. Its the hosts money! other industry platforms send the money 12 hours after check in.  Booking do not care about their hosts at all. 

+3
2 days ago
1
Maryke Neethling

Totally agreed Amanda. I am not sure how they are getting away with it? What I find even more annoying is that guests sometimes check in on let's say the 28th of August, and then check out on the 1st of September. This means you only get paid out mid-October. Boggles my mind...

+3
2 days ago
1
Amanda Jackson

Yes I think I will delist my rooms from Booking for this reason.. and also because there is no way to call them and check on  upcoming payments on the system.

They are getting away with it because we let them.

2 days ago
1
Anthony Atyeo

I'm with Amanda, we have already blocked out the dates from our last booking in November, so we can close BDC and just concentrate on Airbnb. BDC clearly focuses on larger accommodation providers and has only taken on the smaller ones to have some of the Airbnb market. The one size fits all policy around payment is something they should surely address.

 

+1
1 day ago
9
M Adamopoulou

Dear partners you can select to get payments 4 times a month.

BDC payments are secure and always on time...

It works for me and I am thankful.

+2
1 day ago
2
Merrifieldgareth

They are not always on time for us and on occasion have not even been paid (within 11 days)

1 day ago
1
Maryke Neethling

Yes M, I believe that a 4 times a month is now possible, but information on this has been extremely scarce. I have since opted in for this, but what does it mean? 4 times a month in the same month of the actual stay of the guests, or also the following month? Do we have to pay even more commission for this option?

This is the same as in the extra 2,1% for payments by BDC. Not a lot of info was given from the get-go. (Will the extra percentage be taken from the total booking amount? Will local taxes be added?) It's all very vague.

Another thing BDC needs to remember is that most establishments will ultimately pass this extra fee to the guest. This is a fee that most booking platforms do not add. Thus making the room charge more expensive on BDC in comparison to other booking sites. If guests start shopping around, which is really easy nowadays, BDC will ultimately start loosing out on commission.

 

+1
1 day ago
1
Anthony Atyeo

Do you now how I set this up? I cant seem to find anything. Thanks in advance

 

+1
1 day ago
5
Isle of Wight …

I'm giving myself a headache by setting up another property with BDC and starting the fight to get them to add Payments by Booking.com .... banging my head against a brick wall isn't much fun .....

1 day ago
9
M Adamopoulou

Dear Isle very sorry to hear about your struggles in setting up your new listing...

I am sure you will succeed...your experience is so great...nothing can stop you...

Wish you all the best...

1 day ago
9
M Adamopoulou

Dear Anthony welcome to the Partner Community.

In your Extranet find Finance tab and scroll down to Getting Paid... there you can submit for payments 4 times a month...

Hope this helps you and have a nice evening.

1 day ago
1
Anthony Atyeo

Thanks for that info. Just as I thought, this option is not available in New Zealand....If its good enough in one country it should be good enough in another.

+3
1 day ago
9
M Adamopoulou

DearAnthony sorry to hear that...perhapsifmanypartnersaskfor it from N Zealand Maybe BDC can support you ...

Wish you luck.

11 hours ago
9
M Adamopoulou

Sorry for the writing but this reply box is still very thin. 

 Cannot see what I am writing

11 hours ago
1
Amanda Jackson

doesnt make any difference Anthony because I selected that option of payments four times a month  and its written on my payment agreement  4 times a month,, yet they write underneath10 business  days ive been waiting 11 days so far since guest,   checked out. 

We've been collecting payments for all your reservations since 02 September 2019.

You'll receive a bank transfer 4 times a month. After a guest checks out, you'll get paid by bank transfer within 10 business days. To learn more about Payments by Booking.com, check out many helpful resources like FAQs and tutorial videos in the Partner Help Center.

so obviously booking.com believes there are  40 days in a month 🤔😫

 

+1
1 day ago
1
Anthony Atyeo

Thanks Amanda. I have messaged them to ask for the change to be made.

1 day ago