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payments by booking


Recently we activated 'payments by booking'. Now we run into the problem that the commission and transaction fees are charged double. 1. commission and transaction costs are charged on the monthly invoice 2. when booking pays us, they again deduct this commission and transaction costs from the total amount the guest owns us. So we currently don't pay 13% but 26%. Are we the only ones? Anyone else encountering this problem? I've contacted several times (email, phone) but it seems like no one is dealing with the issue. What to do? Thanks in advance, Ann

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BrookAve 1 year ago


Hi Ann,


Is it Partner Support you spoke to ? see contact options below.


So how it should be and was working since April last year, nothing is deducted before sending it t oyou. Entire total paid, is commissionable total, then the amount paid out has a gateway provider % fee.




Friendly reminder : we cannot help with account nor invoice/payout issues here, you must message Partner Support to open a case and then if urgent follow up with a phone call. see contact options below.



Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.


Message or Call BdC PartnerSupport 


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘ messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

    *** public main lines via Where you can reach us



    how to contact partner support via private assigned number in inbox