Payments from Booking - always late
I'm using a service with Booking where they collect payment and are supposed to pay me by the 15th of the following month. However, they are almost always SO late (once over a month late) with their payments. I'm a small business owner and, especially in wintertime, this has had a really negative impact on my cashflow and in some cases relationships with my creditors. Has anyone else had a similar issue with them? Is this service just completely unusable or does Booking have a particular problem with me? How on earth can it take them months to "process transactions" for a tiny little guesthouse over a 30 day period? And to have this happen repeatedly? To add insult to injury, they could care less about being in breach of contract when I contact them. If I get a reply, it's a few days later and it's always the same "we will look into it" or "we are investigating". No explanation, no apology, no phone call...and usually, and of course most importantly, no payment.
When I have called them on the phone, they tell me they will email the accounting department. And get really ticked off when I tell them I've already done that, like "Why are you calling then?"
This is hugely frustrating!