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Payments from


I have followed all steps to contact someone who can help me. The "finance team" go round and around in circles. We have not been paid for most of our bookings there was no virtual card and guests showed us receipts from to show they had paid but we never received the funds. We have tried for months to resolve it with staff at and no one can speak enough English to even understand what is going on. 

Has anyone found a way to see where the funds are going?

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BrookAve 4 months ago



Never post action requests here, no one in BdC Partner Support team nor Finance Team have visibility here.


Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.


Message or Call BdC PartnerSupport 


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘ messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

    *** public main lines via Where you can reach us



    how to contact partner support via private assigned number in inbox