We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.

 

You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.

 

2

Payments by Booking.com

I am having trouble matching payments to my Bank with reservations. I have called about this but i get no call back. I believe each booking should be a separate payment as it is with Airbnb and Homeaway. In the past there has even been commissions from other bookings not taken out of the matching payments. With my Apartments being in my Superfund this makes it extremely difficult as Superfunds have to be strictly Audited each year. I have now had to cancel Payments by Booking.com because of this.

6 Replies
109 Views

10
BrookAve

Hi

 

Extranet, invoices, shows a break down.

Once you see it there you can re enable payments.

 

Kind regards

 

8 months ago
2
Grandapartmentowner

Why do you not phone me to take me though this as i have asked?

You are also asking me to pay extra $$$ that you apparently forgot to add on? I keep saying " I cannot pay it unless you give me an invoice with each booking/person and how much their amount.

I have payments from you i cannot match with bookings I ask, am told someone from finance will call. No one calls.

-1
8 months ago
10
BrookAve

Hi

I think you are completely blind to the fact that you are not addressing or speaking to BdC support team.

This is partner community only. They will never read this nor ring you.

 

For that if no one here tells you what you want to herem and you have used search and found nothing, then next step is to call BdC support

 


https://partner.booking.com/en-gb/help/support-contact/how-do-i-contact…


Kind Regards

+1
8 months ago
10
BrookAve

 

Actually that was not the BdC support team ,

that would have been the Communities Team ,

which is not the same. and do not provide that level of support.

 

They will simply point you to topics on here and then if needed to cal lthe support team.

 

 

PS: you do actually know and realise you are speaking to another partner right? 

 

So the ' why do you not phone me' was to a partner and not BdC support team.  

They do not monitor this site, only partners and the community moderator, and sometimes community manager.

 

Its important you learn and recognise the distinction.

 

For security reasons it will always be on you to initiate contact to the support team via phone or message , never the other way around.

 

Kind Regards.

+1
8 months ago
8
Aaltje B.

Correct.

I am sure if you can give a breakdown of each bookers' receipt your qccountant will accept.

But it is definitly more work for the owner.

I have to do the same manually. 

But you could request the BDC team to rearrange this feature same as Air bnb etc . 

Wishing you many great guests .

 

Greetings Aaltje B. 

8 months ago