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Payments - completely confused

Hi, just taken my first booking.

The villa was previously listed by the previous owner and it has been transferred to me which has created several problems and I may have missed changing some settings.

It seems that the previous owner could take CC payments. In policies it states:

"You accept the following credit cards: American Express, Visa, Euro/Mastercard, Maestro

You don't allow guests to pay online with their preferred payment method."

I can take CC but its difficult and can only take them in GBP. It seems all my prices on my listing are in €

I was hoping that BDC would just take the payment and then transfer to my bank (I have given them my details for the transfer of payments) but I don't think this is the case. I can't see anywhere that the guest has actually paid. The booking is 7 days away so they need to pay in full.

I can see their card details but don't want to try and charge it in GBP. I can't see their CVV anyway.

I don't seem to be set up to use the BDC online payments system but if I do opt for it and they credit me with a VCC, how can I get the money unless I can accept cards?

Ideally would like BDC to process payments and pay me by bank transfer. Is this possible?

I guess I could in future just set policies to me accepting cash/transfers only but not sure if this might be a deterrent to bookings and it seems a bit harsh on the current booking to suddenly demand a transfer - although I have asked for a transfer of damage deposit as that is in my policies!

Sorry for the long ramble but I'm completely new to this. Any ideas as to how to progress this and get the payment in ASAP gratefully received.

Jon

 

2 Replies
15 Views

9
Sharonpowney

The best thing to do is to change to 'Payments by booking.com' then booking.com will do the whole collection of CC details, payment process and then pay you with commission deducted.  Small additional charge but worth it as you don't need to do anything.  I would advise not to do bank transfer/cash as lots of 'no shows' and late cancellation and you can't collect the payment.

Message the guest you have a booking for and explain and hopefully they will agree to bank transfer or cash.

Contact booking.com help team using Inbox icon on Extranet (Option booking.com messages) or give help team a call see link for local phone numbers. 

https://partner.booking.com/en-us/help/where-you-can-reach-us

1 month ago
10
BrookAve

 

Hi

 

Recently they switch payout to weekly , each Thursday to process the recent checkouts dates.

I myself use PbB, and despite the way it works, its very much the way to go when you are starting off.

 

Also check out my digest on Managing Availability , as it will greatly help eliminate any stress and hair loss rapidly. :)

 

Click my name for all my guides

 

Later you could look to do https://sumup.ie/bookingie/ or ikettle , payrexx / stripe to take your own prepayments.

 

If taking a deposit you would need such as service and ask them for Virtual Terminal to be able to send payment links or Remotely charge cards.

 


Kind Regards

Dedicated Partner Contact Options - Visual Guide

 

Your Partner Profile has the property listing of :

https://www.booking.com/hotel/es/la-madrugada-moraira.html

 

Thanks for setting the profile to have it as it will greatly help later when you start to have questions about it.

 

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1 month ago