We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.



payments in a different currency

Hi. I am new to booking.com and recently had a booking. 

The guest paid bdc via credit card and received in full, 

I was given a breakdown of what I would receive after 4 weeks of the guest departing. 

My question is why am `I going to receive the payment in Turkish lira and not pounds sterling or euros. 

I asked the question when I contact customer services regarding not receiving the code to verify my property and was told to contact them. I have tried on numerous occasions and failed each time. 

I am honestly beginning to make my decision to advertise on b.d.c.  

any suggestions would be appreciated. 


1 Replies



Hi Hannah,


This appears to be two different things.


  1. Property Verification code pending
  2. Payments by BdC in Property Location Currency


Have you not received the verify code?


Either way keep  ringing them , messaging is pointless in this case.





Kind Regards



Consider linking your Property link into your partner profile as it helps other partners assist you, especially when starting out .


How To Guide :



How To Contact Booking.com:


If  urgent,  call the dedicated phone number* found in your extranet Inboxtab. Under Booking.com Messages, Click on Contact us to reveal the phone number.  

For more general info you can contact one of our main lines for help.


Got a specific financial question?

Call the dedicated  phone number* found in the ‘Financial Overview’ section of the ‘Finance’ tab in your extranet.

Please note that our finance team is available during business hours, Monday to Friday only.


10 months ago