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hello can someone help me?because of the fact  that I am a new partner doesn't allow me to as prepayment from my guests. they should pay only in the property but it makes trobbles for me because yesterday one of may guest made booking, I w as waiting for him but they did not come, even did not unswer for my messages. so how can I protect myself from such kind of things if I can not request from them money in advance



Simply ring BdC support by phone and see what options you need to fo to verify your property and ID.


That's usually the reason they dont allow prepayment when starting.

The alternative is to do a few bookings successfully to earn credibility,  for want of a better word.


That usually what they say


Kind regards