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1

Payout Blocked

Hi there.

It says on my account that my payouts are blocked. I've been trying to contact someone since December about not getting paid for a booking. I can't find any information or anyone to contact regarding this.

Can anyone help?

 


2
Alison Rees

Join the que, the accounts department don’t seem to be able to function!

1
Peternell Carder

Hi Alison,

 

Have you had this problem? Should I remove my listing?

 

Thank you for answering.

 

2
Alison Rees

Without Prejudice

Different issue but the same problem trying to get the finance department to do anything other than reject my requests.

I had a booking that the guest cancelled due to COVID. They asked if I could give a full refund. I had a phone conversation with B.com who agreed to give a full refund with no commission charged. On that basis I agreed to give a refund even though I had strict cancellation charges. B.com then took the commission anyway from my first booking after lockdown. I have tried to request a refund via the extranet....just to have it rejected without any reason. I have sent many emails but just get automated responses. I have rung customer services who just ring finance & say they can’t get through so will send an email. I can only conclude that they don’t have the funds available to pay process a refund.

I have deleted most of my info & blocked my calendar....I don’t want any more bookings from them. I use 2 other platforms & have not had any problems with them.    

let me know if you have a better response than me. Good luck.

B.
Sergei - Commu…

Hi Peternell Carder! Thanks for flagging this. Please continue your cooperation with the support. Unfortunately, other fellow partners won't be able to help you with this question. 

1
Arvilla

hi! I have written the adress of my villa not correct! Please help me to change!

1
Peternell Carder

Hi Sergei. No-one from Booking.com has replied to my emails since November.  I would really love to have a conversation with a representative of booking.com. Nell