We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.

 

You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.

 

1

Payout not received

I have been issued an invoice with payout to be planned for Sept 1. However I have not received the payout to my bank account until now. I have called the customer support, waited 1 months for them to reply and when they did, there is no solution - they only say that the money was send... 

Do you anyone have the same experience? Is there anything else I can do about it? 

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13 Replies
66 Views

10
M Adamopoulou

Hi Ivo,

 

Sorry to hear about your payment struggles!!!

 

 Sometimes partners don’t give right account no and transfers go back and forth...

 

So check again to see if you have stated right account no.

 

Maybe some other Partner can give you a better advice...

 

Wish you all the best.

 

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5 days ago
1
Ivo Marecek

I have been receiving money for the same bank account previously so this won't be an issue. However, in Aug/Sept I have changed the payout bank account number so I guess this might cause a problem. The issue is that the Support center don't want to solve it, they just say the money was sent and the case is closed.

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5 days ago
10
M Adamopoulou

Have you tried to send them a message request through your Finance tab???

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5 days ago
1
Nadia

We are in exactly the same situation at the moment. No payout for October. It is now 22 November. Booking.com's website GUARANTEES its partners payment by 15th of the month. All our attempts to contact Booking.com including by phone and messages to Finance dept have met with an impenetrable communications wall. No response so far. Utterly disgraceful. How can we continue to do business with this company? 

4 days ago
1
Ivo Marecek

Have you also changed your bank account number like in my case, or not and you just havent received the money for no reason?

4 days ago
1
Nadia

No, we haven't changed bank details or anything, and until now had been receiving payments at the same time each month.

4 days ago
10
M Adamopoulou

So sorry Nadia!!!

 

It has never occurred to me...BDC always on time...

 

I hope your payout arrives the soonest...

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4 days ago
1
Nadia

M Adamopoulou, Are you somehow an employee of Booking.com? 

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4 days ago
10
M Adamopoulou

No Nadia, I am not an employee...I am just a Partner like you trying to help each other!!!

 

Take care.

 

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4 days ago
1
Nadia

Well, you do seem to be particularly active and have responded in a very similar way to numerous other Partners who have experienced the same issue, over the past couple of years. If you could offer some useful, practical advice, then it woud be appreciated. 

4 days ago
10
M Adamopoulou

Dear Nadia,

I have been active and continue to be active from the very first time I joined this Partner Community...

 

I have mentioned many times in different posts that actually by trying to help Partners I am helping myself....

 

I advised Ivo to double check his account because it has happened to many partners in the past...

In the past some partners have had similar problems with you...probably in some countries bank transfers take a little more time!!!

 

Wish you well.

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4 days ago
1
Stella

I have the same issue for a month now...I did make changes to my bank details.

The answers I got so far range from "We have made the payment, so it is up to you to contact the bank to find the money" to "Due to changes to your bank details payment has not been made yet from the accounting department"

They claim that this is an issue happening for some time now.

This is the first time I needed "partner" service and is awful....

I am thinking of changing the payment method, so I will not have to deal with this ever again and guess what.... There seems to be a missing option to deactivate the payment via Booking.com, but this is another issue to deal with.... One at a time....

2 days ago