Introducing your guide to a stronger summer season

We’re sharing data-backed insights about travellers searching and booking on our platform, and solutions to help you meet these travellers’ unique needs. Find out how you can leverage these insights to attract new demand.

Get started



Any one else have an issue as a new host (or seasoned) host with receiving payments? has over $1k of payouts for my listing that started in November 2020 and I have sent several messages and made phone calls only to have vague answers and I don't knows told to me.  How do I get this resolved, please help?


 this has to be the third post or comment by you on the same thing in 24 hours.


  1. change your pay method back to normal, direct with guest, for now.
  2. message BdC support to create a case. If you have still not done so.
  3. in 2-3 days follow up with a phone call to BdC Support ( not finance).


of just pick up the phone and call the BdC Support team right now.


Contact BdC Support as per the visual guide below or the short version here:



1) In the extranet, go to the ‘Inbox’ tab.

2) Select ‘ messages’.

3) Click on ‘See Contact Options’

Topic : Account

Subtopic : Other, then phone number is revealed on right





Kind Regards,

Be Safe, Be Well


Dedicated Partner Contact Options - Visual Guide


Reminder your profile here is missing your listing link, please add it.

How & Why Add your Listing to your Partner Community Profile