paypal

Unless you are defaulting to taking payments directly form Guest, you cant.

If you are then simply provide the details in to the New Reservation Message Template, with a time limit , minimum 24h.

When they fail to prepay, or with in the time limit, you can leverage the Request Cancel option and choose option1.

Or simply phone partner support .

If needed, Simply report to BdC Partner Support , see below 3 methods.

Message or Call BdC PartnerSupport ***

1. In the extranet, go to the ‘Inbox’ tab.
2. Select ‘Booking.com messages’.
3. Right Pane - Click on ‘See Contact Options’. 
4. Choose Account
5. Now choose Other
6. Then at bottom , See all contact options, and click Message or Call
7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

8.  

   *** public main lines via Where you can reach us

    

    

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