Introducing your guide to a stronger summer season
We’re sharing data-backed insights about travellers searching and booking on our platform, and solutions to help you meet these travellers’ unique needs. Find out how you can leverage these insights to attract new demand.
Hello, first of all thank you very much for the cooperation of all the members of this forum which is always a great help. My name is Fran Alvarado and I manage
I have spent just another day trying to resolve no show - no payments, guest request cancellation - refuse payments, card details invalid when supposed to be
Unless you are defaulting to taking payments directly form Guest, you cant.
If you are then simply provide the details in to the New Reservation Message Template, with a time limit , minimum 24h.
When they fail to prepay, or with in the time limit, you can leverage the Request Cancel option and choose option1.
Or simply phone partner support .
If needed, Simply report to BdC Partner Support , see below 3 methods.
Message or Call BdC PartnerSupport ***
*** public main lines via Where you can reach us