Penalised for technical issue
This is my first post on here, so please excuse my ignorance.
I'm with booking.com and Airbnb for my cottage and the 2 calendars are synced so I don't have to worry about updating them, or so I thought.
It turns out they only sinc once or twice a day and not instantaneously as I originally thought.
I noticed they weren't very quick to update themselves, so I started doing it manually.
My issue was a booking in April. I received a booking through Airbnb and I immediately opened the booking.com app to update their calendar when a booking for the same weekend popped up. I made the mistake of cancelling the booking.com one because I thought it fair that the Airbnb one came in first, but booking.com have penalised me by charging me the £200 the guest paid for a new booking.
I fully understand the policy that I have agreed to refund the guest but as this was literally seconds from the booking on Airbnb arriving to me closing their app and opening the booking.com app when the new booking arrived. I was unable to block out the dates quick enough.
Is there anyone I can speak to within booking.com who is willing to discuss the calendar sync speed so that we are not penalised when its impossible to update the calendars that quickly?