1
please charge client- cancelation
Hi
I have received the request of cancellation from
how i can charge the client for booking cancellation?
Victoria
Hi
I have received the request of cancellation from
how i can charge the client for booking cancellation?
Victoria
Hello Victoria and welcome to the BDC partner forum.
Can you clarify if your payment is handled by booking.com? If yes, you will recv the cancellation fee the following month of the booking.
Also if the cancellation is due to the current covid19 situation you might want to consider not charging the cancellation fee as typically the guests would have had little or no control over this.
GL
Client booked on
Check-in Thu 16 Jul 2020
Check-out Sun 19 Jul 2020
He didn't pay yet.
i want to charge my client for cancellation 250PLN
How I can manage it?
Regards
Victoria
If booking.com handle your receipts/payment and you had a reservation with no cancellation, booking.com will have access to the guest credit card and you will get paid the cancellation fee in August20.