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1
Victoria PERE

please charge client- cancelation

Hi

I have received the request of cancellation from

how i can charge the client for booking cancellation?

Victoria

7
jaybeegee

Hello Victoria and welcome to the BDC partner forum.

Can you clarify if your payment is handled by booking.com? If yes, you will recv the cancellation fee the following month of the booking.

Also if the cancellation is due to the current covid19 situation you might want to consider not charging the cancellation fee as typically the guests would have had little or no control over this.

GL

1
Victoria PERE

Client booked on

Check-in  Thu 16 Jul 2020

Check-out  Sun 19 Jul 2020

He didn't pay yet.

i want to charge my client for cancellation 250PLN

How I can manage it?

Regards

Victoria

7
jaybeegee

If booking.com handle your receipts/payment and you had a reservation with no cancellation, booking.com will have access to the guest credit card and you will get paid the cancellation fee in August20.

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