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Please refund the guest in full
My villa was badly affected by the recent flooding in Murcia and I have taken it off for bookings until at least the end of October. Unfortunately because I have had no Wifi and a guest booked for today and has made a payment and the house can not be lived in, so how can she get a full refund please. The booking was was under *** .
Thank you and so sorry for the inconvienience.
Lesley McAuslin
You have posted this on the Partner Forum so unable to help with a specific guest issue. You need to contact the Finance team at booking.com. Use the Inbox icon on Extranet to contact them.
If the guest made a payment to Booking.com they must also send a request for a refund to Booking.com.