1
Jon

Policy change does not appear to update on Rate Plan

Hi

I have changed our Booking Policies but our Rate Plan page is not reflecting this change. Our new booking policy is 'Partially Refundable - 42 days'

See images below...


I am not entirely sure what text should appear in Red circle A, but I am quite sure that the text 'Partially Refundable - 42 days' should show in Red circle B.

Any help on fixing this would be greatly appreciated.

Thx

Jon


11
BrookAve

 

Hi 

Yes that is truly bizarre and I did not think that was even possible to set it higher than 30 days.

 

If deleting it and recreate as needed does not change it , reach out to support by phone.

 

 


 


Kind Regards

 

 

Consider linking your Property link into your partner profile as it helps other partners assist you, especially when starting out .

 

How To Guide :

https://partner.booking.com/en-gb/community/tips-tricks-more/how-why-ad…

 


How To Contact Booking.com:

 

If  urgent,  call the dedicated phone number* found in your extranet Inboxtab. Under Booking.com Messages, Click on Contact us to reveal the phone number.  

For more general info you can contact one of our main lines for help.

 

Got a specific financial question?

Call the dedicated  phone number* found in the ‘Financial Overview’ section of the ‘Finance’ tab in your extranet.

Please note that our finance team is available during business hours, Monday to Friday only.