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1

Possible Scam-Guest Insisted to Pay in advance by Credit Card

Received booking yesterday evening.  Booker insisted on paying in advance for his clients.  Credit Card payment went thru.  Received cancellation notice this morning and now expecting to be contacted by booker for a refund.   Not sure how to reverse a credit card transaction that has already gone thru.

I suspect fraud of some type/perhaps stolen credit card to see if it worked.  


11
BrookAve

 

Hi John

 

Not sure why you think thats a scam, as it wouldnt be very clever of them ,there is no gain.

 

You would need to follow the Payment Service Provider guide on How To refund.

Are you handling it directly with a pay service or device?

 

Assuming its a non refundable booking, then until they contact you for a refund, just hold fire and wait and see what happens next

 

 

Kind Regards

 

 

 

 

 

 


If needed, Simply report to BdC Partner Support , see below 3 methods.

 

Message or Call BdC PartnerSupport ***

 

  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.
  8.  

    *** public main lines via Where you can reach us

     

     


    how to contact partner support via private assigned number in inbox