Use our data-driven guide to capture late-season demand.

Profile picture for user a

Prepayment and payment guarantees

Hi, we've had our listing on here for 4 weeks now and have had our first no show.  I naturally assumed that would have taken card details of all bookings made as we had a couple of ones where the card was not verified and we cancelled the reservation.  This latest no show for today shows that the did not even have card details, meanwhile I cannot even get cancellation fees and I've wasted one night on a room that could have been rented out.  What guarantees do we get for payment if is not even take card details to protect us as businesses on no show's.  I also have the below message on the dashboard, it doesn't actually protect the listers, it only protects the guests.  Our listing also states that "credit card details not required" which I don't like as Im certain I've never said that anywhere when setting up the listing.  We only have 4 rooms so this is critical to get corrected.

"Because we're dedicated to being a safe platform for both customers and partners, we've temporarily disabled non-refundable and prepayment policies. As soon as we can give you access to them, we'll let you know."

Can anyone help on how I can better protect ourselves from no shows who have not given card details, it seems very unfair to me.


Thanks for any help.

Profile picture for user b
BrookAve 1 year ago


Hi Amanda


Yes it is a common problem when no prepayment is taken nor deposit.

There really is no way to chase them for the no show /cancel fee policy.


I would simply contact support and ask for the Payments By Booking to be enabled, else if they do not , you will take your business to AirBNB etc.


Just dont take no for an answer.


If needed, Simply report to BdC Partner Support , see below 3 methods.


Message or Call BdC PartnerSupport ***


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘ messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

    *** public main lines via Where you can reach us



    how to contact partner support via private assigned number in inbox


Profile picture for user a
Amanda Anderson 1 year ago

Thank you so much for the help, we've only been on 4 weeks so I wasn't sure if it was a "newbie" thing or it was being overlooked.  I have also sent a video to verify our property which still hasn't been confirmed, so was wondering if that had something to do with it also.  Thanks again, will make contact :)

Venkatesh 1 year ago

Hi Amanda, I know how it feels to have a no show and zero help from regarding the reservation charges for that booking. And we hoteliers had to loose the money in this situations.

To avoid losses in no show reservations, please follow the below steps which will be very useful. 

1. Whenever you get a new reservation from, try sending a message to the guest in the reservation page to know the check in time also contact the guest on the booking date to know whether they are going to check in or any change in the plans. This will gives you an option to sell the room to other customers through online or offline to save money!!

2. I suggest you to change the ''credit card exceptions'' in property policies page for the future reservations made at your property. This will prompt the guests to enter credit card details in order to complete the reservations. 

The path to change credit card exceptions:


log into your booking extranet page

>Click on Property, select policies

>Scroll down to find credit card exceptions dialog box 

>click edit and make changes and save the preferences!!

I hope you find it useful!!