Prepayment and payment guarantees
Hi, we've had our listing on here for 4 weeks now and have had our first no show. I naturally assumed that booking.com would have taken card details of all bookings made as we had a couple of ones where the card was not verified and we cancelled the reservation. This latest no show for today shows that the booking.com did not even have card details, meanwhile I cannot even get cancellation fees and I've wasted one night on a room that could have been rented out. What guarantees do we get for payment if booking.com is not even take card details to protect us as businesses on no show's. I also have the below message on the dashboard, it doesn't actually protect the listers, it only protects the guests. Our listing also states that "credit card details not required" which I don't like as Im certain I've never said that anywhere when setting up the listing. We only have 4 rooms so this is critical to get corrected.
"Because we're dedicated to being a safe platform for both customers and partners, we've temporarily disabled non-refundable and prepayment policies. As soon as we can give you access to them, we'll let you know."
Can anyone help on how I can better protect ourselves from no shows who have not given card details, it seems very unfair to me.
Thanks for any help.