Prepayment - Invoice
I recently joined booking.com, there is a checkin on today's date which made so confused about getting the payment, I have non refundable and prepayment enabled but I didn't get paid for the booking and customer care team has told something about invoice which I didn't understand clearly.
I will be thankful if you guys help me with following up with basic things to get paid, like how to generate invoice and what action I should take in reservation tab etc. my financial payment mode is bank transfer with booking.com, please help me continue the business without much headache.
I don't know how the invoice and payment system works, also when a guest book it doesn't ask for cvc code.