Prepayment Not Available Yet
I'm new to booking.com at the moment we deal with the local market and take a 50% deposit for bookings.
We don't have facilities to take credit cards right now.
Booking.com doesn't allow me to ask for prepayments yet by bank transfer or other means (its greyed out in the extranet) I guess because we are new hosts to them. When does this become an option for us?
I am frightened of no shows we are a small business with 5 apartments, Our first booking is coming up and despite numerous messages this guest hasn't replied once to us yet?
Would I be penalised for cancelling this booking as despite 7 messages from me no response from the guest at all?
Many thanks for any advice.