We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.

 

You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.

 

1

Price confusion

Hi,

I have just recieved a booking for September in the hope that we will be able to receive guest by then.  The price per night is £90 despite our new prices of £100 being shown on the site.  How can I put this right before we recieve another booking?

 

4 Replies
20 Views

9
Sharonpowney

It looks as if you have one of the pricing discounts on offer.  Have you joined the Genius program or have a discount Promotion set or Country rate discount?  You have posted this on the partner forum so we are not able to look at your setup to check this out.

6 months ago
1
Bridget Macaire

Thank you for such a prompt reply.  I will check out all your suggestions immediately.

6 months ago
10
BrookAve

 

Hi Bridget Macaire

 

The quickest place to review is the :

 

Calendar in List View,   

Expand the left column to show all rate plans and their extended fields (min stay etc)

 

Note there are extra hidden extended fields you may want to leverage later on . simply message BdC support "Request to activate all hidden extended fields in Calendar such as max stay"

 

On the Calendar View at a glance you can go to those same dates and other future dates to preview the base offer etc.

 

It will also show any sub offers like Promotions you may have turned on for :

 

Last Minute bookings 

Early Bird etc.

 

 

Bear i mind some 'opportunities' stacks with Genius programme (- 10%)and also with the Mobile Rate  (- 10%)  

Under Genius Programme there is also a Dynamic rate feature.

 

 

Side Note : Only one Room/ Room type has to be active on the Genius programme.

So you can have all others as non Genius rooms.  

Kind Regards

 

 

+1
6 months ago
1
Bridget Macaire

Thank you.  that is a really detailed breakdown for me to follow.

+1
6 months ago