PROBLEM WITH GUEST PAYEMENTS AND FINANCES

 HI TO EVERYONE

WE HAVE LOADED  OUR AD 1 MONTH AGO 

WE ARE ENABLE TO INDICATE OUR BANK ACCOUNT THEREFORE TO GET OUR PAYEMENTS FROM CLIENTS. APPARENTLY ONE CLIENT HAS PAYED TO BOOKING, BUT WE HAVE NEVER GIVEN OUR REFERENCES TO BOOKING OR TO THE CLIENT, AND WE ARE UNABLE OUR REFERENCES ON OUR PAGE 

CAN SOMEONE HELP