We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.



Problem with the reservation



I have several apartments and i'm having one and the same problem whole day, it's already the third time. The fee is automatically being charged from the guests and the booking is confirmed but i can't see myself that the payment has been proceded, but the guests say that they have the receit, so did booking.com change the method of booking or there's a mistake with those guests? Any advice could be very helpful.. Thank you in advance.

1 Replies


Hi Primehost LLC! Thanks for your post.  Since you haven’t received a reply from another partner, the quickest way to get help would be to send a message through your extranet or use the phone number listed next to your extranet inbox. All the best!

1 year ago