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Problem with the reservation

Hello, 

 

I have several apartments and i'm having one and the same problem whole day, it's already the third time. The fee is automatically being charged from the guests and the booking is confirmed but i can't see myself that the payment has been proceded, but the guests say that they have the receit, so did booking.com change the method of booking or there's a mistake with those guests? Any advice could be very helpful.. Thank you in advance.


Anonymous

Hi Primehost LLC! Thanks for your post.  Since you haven’t received a reply from another partner, the quickest way to get help would be to send a message through your extranet or use the phone number listed next to your extranet inbox. All the best!