Use our data-driven guide to capture late-season demand.

a
1

Problem with reservation and commisions

Hello, 

 

I have problems with my property, i don't know why it is unavailable, they didn't send me any letter to confirm my address.

Plus I haven't have any guessed so i dont know were is the commision payment come from. 


Profile picture for user sharonpowney.hotmail.co.uk s
9
Sharonpowney 2 years ago

If you go into Rates, Calendar - use List view.  Are dates shown in Green, which shows as available.   If not look at if Open/Closed, rooms available, Rates set.  Also can take some time between setup and showing on Live.  

You have posted this on the partner forum so we cannot help with a validation code.  Contact booking.com help team using Inbox icon on Extranet or give them a call see link for local phone numbers. 

https://partner.booking.com/en-us/help/where-you-can-reach-us

Check reports under Finance in Extranet for reason for Commission.